Frequently Asked Questions
Everything you need to know about our body jewellery and service.
What materials are your body jewellery pieces made from?
We prioritize safety and quality. Our collection features premium materials including 316L Surgical Steel, Grade 23 Titanium (G23), 14k Gold, and organic materials like ethically sourced wood and stone.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and local customs processing.
Can I return an item if it doesn't fit?
For hygiene and safety reasons, we cannot accept returns on body jewellery once the tamper-evident seal has been broken or the packaging has been opened. Please ensure you check your gauge and size requirements before purchasing.
How do I know what size or gauge I need?
We provide a comprehensive size guide on each product page. If you are unsure, we recommend consulting a professional piercer or measuring your existing jewellery with a digital caliper for accuracy.
Are your products hypoallergenic?
Yes, many of our products are hypoallergenic. For those with sensitive skin or nickel allergies, we highly recommend our Titanium and 14k Gold ranges, as they are nickel-free and biocompatible.
Do you offer tracked shipping?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number so you can monitor your parcel's journey to your doorstep.